Customer Service
Services
We have years of experience supporting high-tech software and hardware products. We’ll hire agents with the right skills for the job to ensure your customers get top-notch support.
We use translation technology and multilingual agents to deliver the languages you need. With a geographic footprint in Asia, Latin America, the U.S. and the EU, we can cover any language.
We’ll respond to your customers wherever they are – email, phone, chat, SMS, in-app messaging, social media and any new channels that haven’t been invented yet.
Customer Service Outsourcing
Your customers deserve an incredible experience, every time they reach out for help. We build exceptional customer service and technical support teams of all sizes. Find out how.
Provide an experience
that customers love
With the right partner, customer service outsourcing can build your brand and set you apart from your competitors. Get expert help building the right systems, hiring the best people, and optimizing your processes. The end result? A scalable and world-class customer support team.
What is
customer service outsourcing?
What is customer service outsourcing?
Customer service outsourcing involves letting professionals handle inbound and outbound customer communications. When you need additional support providing service to your customers, you can partner with a third-party customer service company that offers agents to help you and your team.
How can customer service outsourcing help me?
As your company grows, our expertise is an essential element in building and scaling your customer service team to meet customer demand. By using a third-party company like Peak Support to assist with customer-facing communications, you can ensure your customers receive personalized care and resolutions for their questions and issues. As your company grows, our expertise is an essential element in building and scaling your customer service team to meet customer demand.
How does outsourcing impact the customer experience?
Customer service outsourcing companies like Peak Support bring expertise in hiring the best agents, improving processes, managing the queue, and meeting SLAs & KPIs. Outsourcing customer service also also helps improve the customer experience because individuals can receive around-the-clock support. Response times shorten, and customer satisfaction increases.
Ready to
chat with us?
We’ve helped dozens of innovative companies launch and scale their customer service teams. Whatever you need to grow your business, our flexible offerings can fit. Let’s chat about how outsourcing can unlock new levels of growth for your business.
